I met Melissa through our local neighbourhood association in Waterloo, University Downs Neighbourhood Association (“UDNA”). I find one of Melissa’s endearing qualities to be her cheerfulness. She created a positive and easygoing environment for me to learn. She is friendly and patient. I felt like she would say ‘yes’ even before I asked for help. Melissa is a hardworking individual and generous in giving her time and talents. I believe that whatever endeavour Melissa undertakes her resourcefulness and cheerfulness will help her to achieve her goals. She is a pleasure to work with.