What Makes Melissa Henderson - Mortgage Agent Stand Out
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About Melissa Henderson - Mortgage Agent
I’m Melissa Henderson, a mortgage agent with TMG The Mortgage Group. I started my career in banking, and worked for Scotiabank for ten years, before shifting exclusively to mortgage administration in 2012, with a TMG broker.
Four years later, I branched out and created a database to help people as an independent agent. My mission was to ease homeowners’ stress by keeping up to date with industry knowledge and utilize the latest technologies to simplify the mortgage process.
I’m currently using a business innovation from TMG called Hurricane. It has evolved my online business process significantly by providing access to secure document collection and e-signatures on documents, which has led to enhanced customer service.
I serve customers across Kitchener, Waterloo, Guelph, New Hamburg, and the surrounding areas.
The Melissa Henderson - Mortgage Agent Difference
One aspect that makes me second to none is that I always do what’s best for the client by providing transparent advice. First-time homebuyers like the constant communication that updates them on their application status; as well as my quick response to questions.
What also sets me apart from the rest of my competitors is that I work with empathy, especially when dealing with sensitive situations such as spousal buyouts or separation of partners.
One of my most significant achievements has been steadily building my customer database year after year. In the future, I aim to continue to grow by maintaining consistent quality and by remaining down to earth.
I also believe in giving back to society, and as part of that belief, I support the Breakfast Club of Canada through my affiliation to TMG The Mortgage Group as well as volunteer my time in the Waterloo community and my sons’ school.